Abstract
Employee satisfaction remains the epitome of every business. The factor ensures that businesses retain their employees due to the relationship that they build between them. Management in the hotel industry should strive to maintain excellent relationship with their employees. There are certain factors identified as the ones influencing the employee satisfaction especially in the hotel industry. These include the working conditions, opportunity for advancement and the employee benefits. People should always work in environments that give them the opportunity to showcase their best. The opportunity for advancement is another factor that contributes to employees’ satisfaction in the hotel industry. It highlights the opportunities that workers get to better their working tactics and advance their experiences. Employee benefits on the other hand constitutes the various remunerations that workers get when they work for a business. For instance, the salaries and rewards enable people to work extra so that they may gain more in the company. Therefore, these acts as the motivation and satisfaction for the workers.
Introduction
Employees’ satisfaction is a fundamental factor as it ensures that individuals commit to working fully. The employees give their heart and soul to their organization making sure that they work tirelessly to get great results. The relationship that exists between the employees and their bosses in the hotel industry has a great impact in regards to the level of obedience. To attain better results, the employees and the overall management ought to be in good terms so that they work as a team. The hotel industry, for example, calls for cooperation between the employees and their employers so that to acquire the set objectives of the business. People working in the hotel industry will not think of changing their jobs when they have an excellent relationship with their management (Herzberg 2017). The reason why people quit jobs is that of the issues that emanate from their inability to relate well with the management. Therefore, it remains the management’s responsibility to ensure that they cultivate good relationship by treating workers well so that they feel comfortable and satisfied with their jobs. In that case, three factors that influence employee satisfaction in the hotel industry include the working conditions, employee benefits and the opportunity for advancement.
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"Factors Influencing Employee Satisfaction in the Hotel Industry".
Working conditions
The working conditions that an employee is subjected to determine the level of satisfaction in the company. The most frustrated employees in the hotel industry are the ones that do not have proper working stations, which makes them feel uncomfortable. A proper working station should have adequate space where an employee can move freely, and the environment favors their work. Therefore, an employee assigned a certain working station should ensure that the area is clean, arranging the equipment well for efficiency. For employees to feel satisfied at their work stations, they must be treated with utmost respect by the management. The treatment shows them that they belong to the organization and their contribution is paramount to the business (Maylett & Wride 2017). The management should, however, ensure that there exists healthy ambiance at the workplace and there is no political atmosphere. Politics are known to divide people based on their alliances, and this may lead to unfavorable working conditions for other workers. Therefore, it remains the obligation of the management to ensure that the working environment suites all the employees so that they devote themselves to work.
Employee benefits
There are many benefits accrued to the workers from their employers. The employees should be given payments that match their roles in the business. When an employee is underpaid, he or she can bring forth problems to the whole business, which may contribute to losses. The salaries should always come on time as a way of motivating the employees to continue working extremely well for the business. People enjoy working when they have the money, and the work flows well. The processing of funds should never delay in any organization if they want to retain the workers in the business (Kronberg 2013). The other benefits such as bonuses should be given to them in proportion to the work that they have done to the organization. In that case, there should never be cases of favoritisms in the business where one treats the employees differently. The management should treat the employees well and reward them according to their jobs. When the management holds ones’ money in the organization, they risk losing such people, as they have no trust in the business (Rukh, Choudhary & Abbasi 2015). People will always want to work in places where the management recognizes their efforts, something that motivates them to continue working to gain more benefits.
Opportunity for advancement
Employees are most satisfied when they work for an organization and foresee advancements in the future. The advancement can be in the form of increasing in ranks and receiving more responsibilities over a wider area. Some businesses give opportunities to their employees to advance their skills so that they may be able to handle other difficult circumstances in the future (Promes 2016). Other businesses even take a step further to pay for say fees for the workers pursuing a degree in hotel management in universities. Engaging in such is a future investment since it enables the employee to work for the company at a higher capacity. The new level of education acquired enables the employers to promote the workers since they now have the requirements for the position. The opportunities for one’s advancements are crucial in that they contribute to advancement in the level of experience (Edmans & Zhang 2014). Therefore, it becomes easier for the employee to go for better jobs even they leave an organization. Also, they have the capability to negotiate for salary increment citing their level of education and experience. Workers should be encouraged to acquire more new knowledge that enables them to work well in the business. This is a way of ensuring workers’ satisfaction, as they can relate well to the organization in regards to the benefits that emanate from their work.
Conclusion
The hotel industry is one of the fast-growing business in the world today. Employees working in this industry deserve better working environment so that they can deliver the business objectives. The working conditions that the management subject their workers to determine their loyalty to the business. As illustrated, the working conditions should be favorable to the employees so that they are comfortable while working. Conditions, in this case, include the space that they work in, which should be big enough to allow their movements. Also, the employee benefits are a great determinant to how workers relate with their employers. Salaries, for instance, should be enough to cater for the needs of the employee, and they should never be below the minimum amount. The respect that employers show to their workers enables them to cooperate in the achievement of the set goals and objectives for the business. Consequently, the advancement opportunity plays a key role in ensuring employee satisfaction in the hotel industry. The workers should be granted a chance to advance their education level so that they qualify for other opportunities that may arise. In this way, the management shows appreciation for the workers and gives them a chance to gain more in the future.
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