The operations of the company are the activities that the company undertakes and among them are the customer service programs. In the interview, the owner of the Designer Shirts Company in Melbourne defined and described the operations of the company. The major activity of the company is the production of multicolored picture designs on the computer and is consequently embroidered onto the shirts’ fronts. The production of the designer shirts has been faced by the challenge of counterfeits. The induction of the knowledge on the counterfeits have led to the customers demanding the new designs not the old ones as they tend to believe that the new ones are not counterfeits at the time of buying (Berlin Heidelberg 2012, p 150).
The staffs are tasked with different responsibilities that dispose the operations of the company in the designing field. With all these responsible staffs, the GS1 system operations and standards should be enlightened to them. There is the creation of designs and this is where new designs are generated from the trends in the fashion world. There is the embroidery of the designs onto the shirts which is done by a number of staffs. There is online delivery of products and point of sale systems controlled by the computer systems (Aung & Chang 2014, p 34). There are the quality checks and this is done by the quality control manager. The GS1 techniques will help the company a great deal when the staffs in the company incorporate the systems standards of operations and transaction.
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The use of computer and software systems are implied to supply the embroidery machines and keeping of the shirts and designs. The software product is known as the Design Shop from Melcho. The processes of releasing the designs involve the generation of designs through the Design Shop software and are released every two months. At least thirty designs are released from the designing cycle and the customers, who are regular and the retail staffs are given the opportunity to shortlist 10 designs. There is time or around four weeks in the designing cycle that the company is able to meet the forecasted customer demands (Musa, Gunasekaran & Yusuf 2014, p 23).
The quality of products is of great assurance with the implication of the GS1 systems. All the data on the production mechanisms involved in the shirt embroidery and production generally are contained and transferable to the customers or importing companies and this can consequently bar people from counterfeits. There is the inspection of the shirts one by one by the quality manager after the embroidery is done with the shirts. The less quality shirts according to the set standards by the company are rejected. It is here that the quality manager inspects the barcodes labels printed by the production staff from the ERP systems match the shirts’ designs-color-size combination. There is a number in the barcode which uniquely identifies the combinations and this may prove counterfeits in the market. The barcoding helps in noticing the company once the shirts are sold. This information is recorded in the ERP systems. The combination of the System with the DS system will help in the forecasting on the customer demands (Musa, Gunasekaran & Yusuf 2014, p 34).
The GS1 system will communicate with both the producer and the buyer on the process of delivery. This is because all the elements of the system are compatible with each other and interoperable. The system will also alert the company on the orders not packed and all these help in fulfilling the order requirements. There are stickers attached to packages of shirts delivered online. The sticker is printed from the EPS System and once the goods are delivered to the buyer then the alert is sent to the EPS system. The third party courier that offers these services is linked to the company through the consignment number. The consignment number is stuck on each package. The instructions attached to the orders are delivery is on-route through the emails help the customers to track the orders themselves. With the influence of the GS1 system the customers are sure with the delivery of goods being transacted upon (Parreño-Marchante, et al 2014, pp 8-9).
As this is a global company dealing with multi channels in the delivery of goods, the GS1 system will help in the delivery of goods in the multi channels in the market worldwide. This is enhanced by the global standards that the system sets for the operations. The standards of the system will help the company in channeling work force in the correct and desired ends of production. Under the leadership of the GS1 systems the companies dealing in divergent products are able to set standards that help in supplying the products faster and efficiently with most of the challenges as counterfeits reduced (Mena 2014, 21).
The system provided automatic identification standards that are designed to work with the barcodes in the company products. Once these barcodes are identified in the market then the security and quality of the products are trusted and thus high sales. All the information is linked to the computer and software systems that once any delivery or sale is made then the alert is sent to the EPS system of the company which produced the product (PR 2014, p 12).
The GS1 system contain Communication Standards that contain data that is fed to the company’s EPS that acknowledges the completion of a business transaction of any product. This information is stored on the company EPS system and can be used as point of reference to the status of the shirt that your company produces (Jörg 2014, p 54). This system also deals with the visibility information on the product. This will inform the company on events such as loading of the shirts onto the ships or ports, item arrived at the points of delivery, items inspected and also to enable the data sharing between the trading partners. This is highly significant that both the producer and the buyer are informed on the status of the commodity being transacted on (Mena 2014, 13).
