One of the leading Canadian Internet, Cable TV, and Mobile providers Rogers has garnered negative feedbacks about its customer service in magazine articles published online within 18 months. This paper examines three recent publications that criticize Rogers customer service delivery with the aim to help the company focus on improvement...
1031 words | 4 page(s)
Very often, while referring to the relations between a customer and business, one can note that there might happen various disagreements over the position of the client and the service delivered. Moreover, it may end up in the frustration of a customer with the standard service. Therefore, it is crucial...
295 words | 1 page(s)
The operations of the company are the activities that the company undertakes and among them are the customer service programs. In the interview, the owner of the Designer Shirts Company in Melbourne defined and described the operations of the company. The major activity of the company is the production of...
999 words | 4 page(s)
Organizations that focus on customer service have a right to collect customer data. The information gathered helps in several ways. In order for the company to satisfy its customers, they must know who those customers are and what their preferences may be. Once that data is collected and analyzed, the...
312 words | 2 page(s)
As a hotel manager dealing with a difficult customer, there are several things which I can do in order to diffuse the situation. These include my use of language, keeping the focus on the customer, and ensuring direct action is taken to resolve identifiable problems. These are simple actions, and...
297 words | 1 page(s)
Vision Driven by its belief in an affordable beauty, our company aims to put high quality anti-aging products within everyone's reach in the selected markets. Mission Leadership in affordable beauty: We believe quality products do not have to be expensive. Our mission is to win consumers through quality products at...
563 words | 2 page(s)
I would like to pursue a graduate in industrial technology because I am interested in learning more about healthcare-related technologies. What I hope to do with a degree in industrial technology is use my skills learned to work in healthcare operational analysis within a healthcare facility, namely with the facility’s...
676 words | 3 page(s)
Innovation according to Tveito (2015) is the impelling cause economically, socially and culturally that drives change and growth. It is an unceasing process that incorporates the current aspects of a product, technology or service, with new ones to improve or better the products. In a business environment, customers experience the...
357 words | 2 page(s)
Customer Service Manual Introduction In order to achieve the optimum satisfaction of all the customers, Bistro Hotel management and staff members have thereby created policies and methods and the staff training checklist contained in the customer service manual. The manual involves three sections; customer service policies, procedures and forms, and...
993 words | 4 page(s)
The article Measuring Internal Customer Satisfaction (Ronald, 2000) analyses customer satisfaction from the perspective of internal stakeholders such as employees and suppliers instead of the external view of customers which are the clients. One of the key internal customers that are of utter importance to a corporation are the team...
614 words | 3 page(s)
As one of the world’s largest companies, and as one selling a product fit for mass consumption, Ford has a broad customer base. While some companies target specific types of customers or specific groups, Ford has product offerings geared toward people at varying income levels, varying social statuses, varying ages,...
369 words | 2 page(s)
Introduction The Balanced Scorecard was invented by Kaplan and Norton in 1992 and developed through to 1996 for it to help the corporate businesses measure their performance by analyzing actions of the workers and the results of the actions (Murby & Gould, 2005). The performance measurement model was based on...
995 words | 4 page(s)
Abstract Clients are critical components of any businesses entity across the world. This is because they give a high contribution to the flow cycle of business operations. There are various activities that can be carried out towards enhancing the activity and a positive relationship between the business entity and the...
941 words | 4 page(s)
The ideal Nike store will be located on the same floor of a Houston downtown shopping center that houses a popular gym. Nike is a well-known supplier of athletic shoes and apparel as well as a major manufacturer of sports equipment. The client needs and wants include a clean store...
320 words | 2 page(s)
One of the most difficult distinguishes to make in the healthcare industry is the role of the customer service and the patient experience against the efficacy of the patient care (Torpie, 2014). However, in order to treat the whole patient and not only consider the immediate medical need, it is...
376 words | 2 page(s)
A business can set its path to failure when it begins making assumptions about knowing what the customers think. It is imperative to note that the needs, expectations, and experiences of customers are dynamic and thus the business needs to keep track of them. Gaining customer insights involves checking and...
350 words | 2 page(s)
Companies around the world have adopted informatics concepts to identify, track, and solve consumers’ concerns or complaints. However, depending on the outcome or consumers’ experiences companies can further implement strategies that improve the general outcome of their businesses. Indeed, consumers/customers play a vital role in the success of a business,...
480 words | 2 page(s)
What customer service is in today’s business environment? Customer service in today’s business environment is a valuable tool used to create devoted customers that are happy with the product/service they are paying for. It involves listening to the customers’ requests, and resolving their concerns in a timely, efficient manner. Today’s...
316 words | 2 page(s)
Customer satisfaction has to do with how satisfied a customer is by either the goods or services of a company, something that is determined by the number of repeat customers that the company has (Business Dictionary, 2013). A high level of customer satisfaction equals consumer loyalty, which in turn works...
384 words | 2 page(s)
To Whom It May Concern, I am FullName, a current student at National University. In addition to being a full-time student, I am also a veteran as well as founder and CEO of H Bros Cleaning Solutions that provides janitorial services to corporate and individual clients. My company has over...
315 words | 2 page(s)
Competition has been growing among companies due to fewer competitive barriers as a result of globalization. The rising number of market players means consumers have more choices now, thus, it is even more important for companies to take care of their customers and strengthen brand loyalty. In order to ensure...
617 words | 3 page(s)
Electronic word of mouth has grown in importance years as a tool for business development. In the recent past, prior to the development of technology as a major tool for communication, word of mouth was a popular tool for assessing the relevance of a particular business. Individuals trusted reviews gained...
1333 words | 5 page(s)
This essay is concerned with whether or not it is ethical and socially acceptable to advertise products to children and therefore whether or not advertising to children should be strictly regulated. In order to answer this question it is necessary to consider the nature of advertising itself. It is usually...
1243 words | 5 page(s)
I am writing to ask if there are any vacancies in your organization. I have enclosed my Curriculum Vitae for your information and signed references from the organizations I have worked. From the CV and the signed documents, I have worked with numerous organizations offering different services in office environments...
318 words | 2 page(s)
Introduction British Airways was launched as a state-owned airline in 1974, by a merger between British European Airways (BEA) and the British Overseas Airways Corporation (BOAC) (Cartwright 39). As a publicly owned air company, it had a reputation for bad service and stringent approaches to the management of the company...
980 words | 4 page(s)
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